Signs a Customer Is About to Leave — and How to Prevent It
A wonderful article by Sandi Lin on identify signs of a customer leaving. As you know, at Concepts Rise, we advise our clients on customer success and churn reduction, so ...
Customer Service Is Dead. It’s Time to Focus on Building Real Relationships.
Very interesting article by Nick Gilmour in Entrepreneur. This is exactly what we focus on at Concepts Rise: Making sure clients are successful in order to increase Life-Time Values (LTV) ...
The Importance Of Revenue Diversification In Business
A very nice article written by Melissa Houston and published in Forbes. Easy read and well said. You can read the full article here. Majid Abai – April 2021 ...
3 Ways Customer Relationships Will Change Forever In Light Of COVID-19
I’ve always believed that being customer-centric is the most important part of doing business. Covid-19 will make it even more important than before. This article by Dr. Gero Decker in ...
Why You Should Speed Up Your Digital Transformation During the Crisis
In an article in Entrepreneur.com, John Boitnott discusses what experts like us have been saying all along: The new normal necessitate a speedy approach to digital transformation. You can read ...