To Your Successs – Issue # III
The countdown to 2022 is ticking, and we're all thinking about what the year ahead holds for our businesses. Quick reminder: It's important to stay present and take credit for ...
To Your Success – Issue # II
The holidays are in full swing and hopefully your loved ones’ gifts are not waylaid on a container ship circling the port. The reality is, we’re all affected by a ...
Signs a Customer Is About to Leave — and How to Prevent It
A wonderful article by Sandi Lin on identify signs of a customer leaving. As you know, at Concepts Rise, we advise our clients on customer success and churn reduction, so ...
7 Secrets To Keeping Your Service Business Clients For Life
Very nice article by Susan Guillory about various techniques for keeping clients for life. Although Susan focuses on services businesses, I think the approach could work for all industries. You ...
Will AI Revolutionize Customer Success?
Another excellent article by Shreesha Ramdas in Forbes Shreesha Ramdas Regarding the use of AI to ensure customer success. Again, 2 of my favorite subjects (Customer Success & Artificial Intelligence) ...
Make These 2 Things A Priority If You Want To Increase Customer Retention
Nice article by Shama Hyder in Forbes. She simplifies the idea of customer success and retention into 2 steps. We, at Concepts Rise, believe in these two principles (and more). ...
Six Customer Success Predictions For A ‘New’ World
Excellent article by Shreesha Ramdas in Forbes about the future of customer success. We, at Concepts Rise, have helped our clients improve customer experience and retain customers for years. You ...
Integrating Customer Support Call Centers With Artificial Intelligence
Loved this article by Peter Bendor-Samuel in Forbes. It simply combines two of my passions: Artificial Intelligence and Customer Success. Peter is correct: Most companies forget about their clients after ...